|
 |
Frequently Asked Questions
Below you will find answers to the most frequently asked questions. If you don't find your answer below, please Email us and we'll be happy to help you out.
| What is your business scope? |
| JUMBO is the supplier of packaging for cosmetic, skin care, perfumery, and personal care product. Our customized products cover package design from the concept phase to the finished package. By working closely with our designers and supplier partners, we provide products on the latest design trends, focusing on the containers, components, materials, and services for the most creative packages. Jumbo continues to provide customers with fashion, variety, novelty packaging. |
| What is the target market of your products? |
| Our products focus on mass market, for example, Maybelline, Nivea, Newskin, Avon, Jafra’s … ect requirements. |
| What is your minimum quantity for each order? |
| Normally our MOQ is 12,000pcs per item.If your order is less than this quantity, welcome you email to jumbo@cosmpack.com , we will contact you further! |
| Do you have any stock? |
| Yes, we have some personal skin care container in stock, but mainly we providing customized products, we develop, design and make decoration for customers, we make the surface decoration and logo printing in accordance with customer’s requirements.So, if you need small quantity and fast delivery, welcome you write your detailed requirements to jumbo@cosmpack.com, we will try our best to meet your demands! |
| Will you expose our project design and idea which we share with you even we didn’t work with you at last? |
| We welcome you share your project and ideas with us, our professional and experienced engineer will evaluate its feasibility and realized it, meanwhile, we will keep all of your information confidential unless you ask us to open! |
| We have our own supplier, why should we choose you? |
| Ok, that is what we are always doing! To meet your fast and specific requirements on cosmetics packaging, we are ready to provide you with wide and novelty various for your reference, contact with us anytime to find your requirements! Meanwhile, we focus on the developing product style, function and decoration design, and keeping good communication on engineering with our superior factories.We use our wide supplier net, and combine the best advantages of each supplier to present you the best products for you. Our target is to provide our customers perfect function, unique style, beautiful surface and competitive price. |
| Do you charge the sampling fee if we want our own logo and decoration? |
| Yes, we will charge you the sampling cost $150-USD$200 each model if you need make samples according to your demands, when the order is confirmed, we will return the cost back to you by deducting it from the order amount. |
| Can we get your stock samples free of charge? |
| Yes,we can send you 1-5pcs and five models samples free of charge for first time,but the courier cost will be beared on your side at the beginning of business.After one time sucessful cooperation,we will provide you sample parcels maximum 3 times free of charge including the international courier express cost. And when you become our long-term business partner, we will send you our new samples all free of charge from time to time. |
| Do you develop new products by yourselves? |
| Yes, every year, we keep investing the money on the new moulds, if your new idea of products meets our marketing evaluation, we can creat the moulds free of charge for you! |
| What form of payment do you accept? |
| We accept wire transfer, 30%-50% as down payment, balance is before shippment.And we keep other payment way negotiable when you keep long term business relationship with us! |
| What is the typical lead time for mass production? |
| Our lead time is 20-30 working days not including the Chinese Legal holidays afer receiving your depsoit and confirmation samples based on 12,000pcs. |
| What is your typical lead time for tooling? |
| Engineering drawing: 5-7 workding days, First time sample:30 working days,Functional sample:7-15 days, start mass production :3-7 working days after final approval samples. |
| How do I know if my product is compatible with the packaging? |
| All our finished components are tested extensively for interaction but due to the fast-paced nature of the cosmetic chemical market we cannot guarantee that it will be compatible with your product. We highly recommend that you, and / or your lab, conduct compatibility and stability tests. We will be more than happy to assist in any way possible. |
| We are very worried about the goods quality, but we can not come to spot inspect the goods? How could you help us to solve this problem? |
| A good question! We are fully considering this for you already. When the day you confirm the order,we stand the same line as you are,you own a professional team to work for you in China and you are no need to pay extra cost . We have strong lot control ability.We will make the Initial Production Inspection , During Production Inspection ,Final Inspection and send you reports (Not all of the three reports will be sent ,but the final inspection reports will be sent for every order). |
| I can not find the products which I need from your website, can you help me? |
| Our focus is packaging for cosmetics and related accessories, and we release new products on our website from time to time, but not all of our products are displayed there, so if the products you looked for are not shown on our website, we welcome you send us your demanding and we will make an effort to give you a solution. |
| I can see some of the products have price in your website, is it means we can buy at that price? |
| All of the products, including products catalogue but not limit to products catalogue,advertising, price list released by JUMBO are only a mainly describe of our products and provide the reference for customers,but they are not bindered to the final order contract. |
| We have confirmed to you the logo artwork printing and you have started the mass production, but we find there are some mistakes, can you change the logo printing for us? |
| All of the logo artwork provided by customers should be assured without any mistakes,and should be sent to JUMBO by email,fax,web download,for printed goods,if any mistakes caused by Your side. all of the delay,damaged,lost happen will be afforded by you.And we will stop our production until we received your re-confirmation again. |
| My question isn't answered here. |
| If your question is not answered here, you can either call us at (86) 21-62498046 or email us your question at jumbo@cosmpack.com and we will try and answer it for you. In your e-mail please include your name, company name, and email address. |
|
|
